Last updated: January 2024
Look, we get it - nobody really enjoys reading privacy policies. But here at Glacior Quinthal, we're pretty serious about protecting your personal stuff. So we've tried to make this as straightforward as possible, no legalese headaches. Think of this as a honest conversation about how we handle your information when you stay with us or even just browse our site.
What Info We're Actually Collecting
When you book a room or get in touch with us, we'll need some basics - your name, email, phone number, that sort of thing. If you're paying by card, we collect payment details too (though that gets handled through secure processors, not sitting on our servers). We might also grab your address if you're having something shipped to the hotel or need specific documents.
Oh, and like most websites nowadays, we collect some technical stuff automatically - your IP address, browser type, which pages you checked out on our site. It's pretty standard and helps us figure out what's working and what's not.
Why We Need Your Information
Booking and staying with us: Pretty obvious - we can't exactly confirm your glacier view suite without your contact details, right? We use your info to manage reservations, process payments, and make sure your stay goes smoothly.
Keeping you in the loop: We'll send you confirmation emails, updates about your reservation, and maybe the occasional note about what's happening at the hotel. If you've signed up for our newsletter, we'll share mountain updates and special offers - but you can opt out anytime.
Making things better: Your feedback and behavior on our site helps us improve. Maybe everyone's checking out the spa page but nobody's booking? That tells us something.
Legal stuff: Sometimes we're required by Canadian law to keep certain records. It's not the fun part, but it's necessary.
Who Gets to See Your Data
We're not in the business of selling your information - that's not our thing. But we do share it with some folks who help us run the hotel:
- Payment processors who handle transactions securely
- Booking platforms if that's how you found us
- Service providers who help with our website, email systems, and customer management
- Tour operators and activity partners when you book excursions through us
- Legal authorities if we're legally obligated to (hopefully never, but gotta mention it)
Everyone we work with is bound by confidentiality agreements and has to meet our standards for data protection.
Cookies and Tracking Stuff
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website remember you and work properly. Some are essential (like keeping you logged in), others help us understand how people use the site.
Most browsers let you control cookies through settings. Just know that blocking certain ones might make parts of our site wonky or not work at all. Your call though.
How Long We Keep Your Info
We don't hang onto your data forever. Generally, we keep booking information for about seven years (Canadian tax requirements and all that). Marketing data sticks around until you tell us you're not interested anymore. Technical logs get cleared out pretty regularly - usually within a year or so.
If you want us to delete your information sooner, just ask. There might be some stuff we legally have to keep, but we'll dump whatever we can.
Your Rights and Choices
This is your data, so you've got some control over it:
- Access: Want to know what we have on you? Just ask and we'll show you.
- Corrections: If something's wrong or outdated, let us know and we'll fix it.
- Deletion: Want us to forget you? We can do that (within legal limits).
- Opt-out: Don't want marketing emails? Every email has an unsubscribe link, or just tell us directly.
- Data portability: Need your info in a format you can use elsewhere? We can arrange that.
To exercise any of these rights, shoot us an email at info@glaciorquinthal.info or call (604) 555-0187. We'll get back to you within a reasonable timeframe.
Security Measures
We take security pretty seriously around here. Our systems use encryption, secure servers, and regular security audits. Staff only get access to information they actually need for their jobs. That said, no system is 100% bulletproof - that's just the reality of the internet. We do our absolute best, but we can't guarantee total security.
If there's ever a data breach that affects you, we'll let you know ASAP and tell you what happened and what we're doing about it.
Kids' Privacy
Our hotel's open to families with kids, but our website isn't designed for children under 13. We don't knowingly collect information from young kids. If you're a parent and think your child's given us info, reach out and we'll delete it pronto.
Changes to This Policy
Things change, laws get updated, and we might need to adjust this policy from time to time. When we do, we'll update the date at the top and post the new version here. If it's a major change, we'll probably send out an email to let you know. It's worth checking back occasionally if you're curious.
International Guests
We're based in Canada and operate under Canadian privacy laws (specifically PIPEDA - Personal Information Protection and Electronic Documents Act). If you're visiting from elsewhere, your information might be processed under different standards than what you're used to back home. By booking with us, you're agreeing to that.
Questions or Concerns?
If something in here doesn't make sense, or you've got concerns about how we're handling your data, please reach out. We're not hiding behind corporate walls - we genuinely want to hear from you.
Contact our privacy team:
Email: info@glaciorquinthal.info
Phone: (604) 555-0187
Address: 1250 Mountain Vista Drive, Whistler, BC V8E 0T3, Canada
Complaints and Regulatory Authority
While we hope to resolve any concerns directly, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information. But honestly, try talking to us first - we're reasonable people and we want to make things right.